HOW TO LODGE A CLAIM

We understand that the need to lodge a claim with your Insurance Company can often be a stressful time, which is why our service includes monitoring your claim from beginning to end. We do ask, in circumstances where it is possible, that you lodge your claim directly with your Insurance Company- this speeds up the process of the claim and means that you can pass on all relevant details of the claim to the Claims Department. Remember: Claims Lines are available 24/7 so you don’t need to wait to lodge a claim. Once we are informed that a claim has been lodged for one of our clients we monitor it through every stage, right through to finalisation to ensure that you, as our client, are happy with the process. Please find below a list of Insurance Companies and the number to call should you need to lodge a claim:

NAME OF INSURANCE NUMBER TO CALL
Resilium 131 437
Allianz 131 000
CGU 132 480
QBE 133 723
Zurich 132 687
CIL 1800 112 481
NTI 1800 684 669
Vero 1300 888 073
IAL 1300 559 019
AIG 1300 121 251
360 Commercial 1800 845 092
Allied World 1300 831 033

GLASS CLAIMS

Whenever you have a need to lodge a Glass Claim often it is urgent so that your home, business or vehicle can be made secure again. The process of lodging a Glass Claim has been simplified because of this.

Should you need to lodge a Glass Claim please call O’Briens Glass directly on the following phone numbers and quote your policy number so that your claim may be dealt with as soon as possible:

Motor Vehicle Glass Claims: 1800 645 011
Building Glass Claims: 1800 633 721

IMPORTANT THINGS TO REMEMBER

  • Any occurrence that could likely give rise to a claim should be reported as soon as possible.
  • Do not admit liability to a Third Party for loss, damage or injury.
  • For small losses your insurer will generally require you to obtain 2 quotes for repair/replacement.
  • Take all reasonable precautions to prevent further loss, damage or liability. This may include carrying out emergency repairs.
  • Contact the Police as soon as possible to report any theft, attempted theft or malicious damage.
  • For large losses it is likely that your insurer will require an assessor be appointed. Please notify us immediately so that we can assist in this process.
  • If you have any queries regarding claims, please don’t hesitate to contact our office.